Shipping Options
Delivery, collection and returns
At EVLO, you can choose how to receive your order. Collect your products from our collection counter or have them delivered to your preferred address. Thanks to our extensive stock and efficient logistics, your professional cleaning products can be made available quickly.
Below you will find all the information you need about collection, delivery charges, delivery times and returns.
Delivery or collection
For every order, you can choose to collect your products yourself or have them delivered to a specified address.
Collection
Collect your order from our collection counter as soon as your products are ready.
Once you have placed your order, we reserve the items and notify you when they are ready for collection.
Delivery to your location
Have your order delivered directly to your business, worksite or another preferred address.
EVLO operates its own transport services and also works with an external delivery partner.
Collecting your order
Once you have placed your order, the items are reserved pending collection. We will let you know when your order is ready.
EVLO keeps more than 3,000 standard items in stock at all times, allowing you to obtain frequently used products quickly.
Non-standard items can usually be collected within 5 working days, subject to availability.
Delivery charges
Delivery charges depend on the destination and the value of your order.
| Destination | Free delivery | Delivery charge |
|---|---|---|
| Belgium | Over €150 excl. VAT | €25 for orders below €150 excl. VAT |
| Abroad | Over €250 excl. VAT | €45 for orders below €250 excl. VAT |
All amounts are exclusive of VAT.
Delivery times
Thanks to our stock management and logistics partners, we can deliver most orders within a short time frame.
Standard items
Order on a working day before 11:00 am and, in principle, your order will arrive at the delivery address within 2 working days.
Non-standard items
Items that are not in stock are usually delivered within 5 working days.
The exact delivery time depends on supplier availability.
How can we deliver so quickly?
- We operate our own transport services and work with an external delivery partner.
- Daily stock management and targeted purchasing help us maintain ample stock.
When will your order be delivered?
Orders are delivered on working days between 8:00 am and 6:00 pm.
Deliveries are not made on Saturdays or Sundays.
Returns and exchanges
Would you like to return or exchange an item? EVLO will be happy to help you arrange your return correctly.
Please submit your return request within 3 working days of receiving your order. Do not send any goods back until you have received our confirmation.
How do you request a return?
Contact EVLO
Notify us of your intention to return an item within 3 working days of receipt by emailing info@evlo.com or calling 03 825 20 03. State the reason for your return, such as an incorrect item, damage or the wrong size.
Wait for our confirmation
EVLO will contact you to arrange the practical details of the return. You will receive written confirmation.
Prepare your return
Make sure the product is in its original packaging and remains clean and dry. Do not remove any labels, pack the item carefully and retain your original invoice.
Receive your credit note
You will receive confirmation once your return has been received. A credit note will be issued for accepted returned goods. For an exchange, a new invoice will be issued for the replacement goods.
Which items cannot be returned?
Subject to applicable legal requirements and exceptions, the following items are not eligible for a standard return:
- Standard items that have been used or opened.
- Non-standard items supplied only to order that the supplier will not accept back.
- Personalised or made-to-measure items, such as products bearing your logo or custom-sized floor mats.
How much does a return cost?
Standard return or exchange
€25
Administration and any applicable transport charges for an ordinary return or exchange.
Complaint about goods received
Free
For a justified complaint, such as damage in transit, an incorrect item or an excessive quantity delivered, EVLO covers the return costs.
Return options depend on the applicable terms and any statutory rights.
Questions about your delivery or return?
Do you have a question about your order, delivery times, delivery charges or a return request? Our team will be happy to help.